Effective Date:

21st September 2024

At BradleyWindrow.com, operated by RGAC SOLUTIONS Pty Ltd, we value your privacy and are committed to protecting the personal information of our customers and website visitors. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website (BradleyWindrow.com) or make a purchase. We are committed to complying with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

By using our website, you agree to the practices described in this Privacy Policy.

1. Who We Are

  • Business Name: RGAC SOLUTIONS Pty Ltd
  • Website: BradleyWindrow.com
  • Contact Email: [email protected]
  • Business Address: 9/173 Adderton Rd, Carlingford, NSW, Australia 2118

2. What Information We Collect

We may collect personal data from you in the following ways:

  • Information You Provide Directly:
    • When you make a purchase or fill out forms, you provide personal details such as your name, email address, shipping address, and payment information.
    • When you contact us via email or customer support, we may collect additional information such as your correspondence and inquiry details.
  • Automatically Collected Information:
    • We collect information about your device, browsing behavior, and interactions with our website through cookies and similar technologies. This includes your IP address, browser type, browsing activity, and site preferences.

3. How We Use Your Information

We use the personal data collected for the following purposes:

  • To Fulfill Orders and Provide Services:
    • Process transactions, deliver products, and provide customer support.
  • To Improve Our Website:
    • Analyze website traffic, user behavior, and preferences to enhance user experience and website performance.
  • Marketing and Communications:
    • Send you marketing emails, product updates, and promotional offers (only if you have provided explicit consent).
  • Legal Compliance:
    • Comply with legal obligations, resolve disputes, and enforce our agreements.

4. Legal Basis for Processing Personal Data (Under GDPR)

We process your personal data based on the following legal grounds:

  • Contractual Obligation: Processing necessary to fulfill your order or service requests.
  • Consent: We will seek your explicit consent before sending marketing communications.
  • Legitimate Interest: For improving our website, fraud prevention, and other legitimate business interests.
  • Legal Compliance: Processing necessary to comply with our legal obligations.

5. How We Share Your Information

We do not sell or rent your personal data. However, we may share your information with trusted third parties in the following circumstances:

  • Service Providers:
    • We work with third-party service providers to process payments, deliver products, and manage our email and website hosting services. These providers are contractually bound to protect your data and only use it for the services they provide.
  • Legal Compliance:
    • We may disclose your personal data if required by law or to comply with legal obligations, protect our rights, or respond to lawful requests from public authorities.
  • Business Transfers:
    • In the event of a merger, acquisition, or sale of our business assets, your data may be transferred to the new owner under this same Privacy Policy.

6. How We Protect Your Information

We implement technical and organizational measures to protect your personal data from unauthorized access, misuse, or disclosure. These measures include encryption, secure payment processing, access controls, and data anonymization where possible.

However, no online service can be 100% secure, so while we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes for which it was collected or to comply with legal, accounting, or reporting requirements.

When your personal data is no longer needed, we will securely delete or anonymize it.

8. Your Rights Under GDPR

If you are located in the European Economic Area (EEA), you have the following rights regarding your personal data:

  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You have the right to request corrections to your personal data if it is inaccurate or incomplete.
  • Right to Erasure: You may request the deletion of your personal data in certain circumstances.
  • Right to Restrict Processing: You can request that we limit the processing of your personal data under certain conditions.
  • Right to Data Portability: You can request to receive your personal data in a structured, machine-readable format and have the right to transfer it to another service provider.
  • Right to Object: You may object to the processing of your personal data where we rely on legitimate interests, or for direct marketing purposes.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and collect information about how you use our website. Cookies help us to improve the website’s functionality and to deliver a better, more personalized experience.

You can manage or disable cookies through your browser settings. For more information, please see our [Cookie Policy].

10. International Data Transfers

As we are based in Australia, your personal data may be transferred to and stored in countries outside the European Economic Area (EEA). We will ensure that any data transferred outside the EEA is protected in accordance with GDPR and is subject to appropriate safeguards.

11. Marketing Communications

If you have opted in to receive marketing communications from us, we will send you promotional content, updates, and offers related to our products. You can unsubscribe from these communications at any time by following the unsubscribe link in the email or by contacting us at [email protected].

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your data.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:

Email: [email protected]
Address: 9/173 Adderton Rd, Carlingford, NSW, Australia 2118

RGAC SOLUTIONS Pty Ltd
ABN: 40606430065
Website: BradleyWindrow.com

This Privacy Policy complies with the General Data Protection Regulation (GDPR) and Australian Privacy Principles (APPs) for the collection, storage, and handling of personal data.